Contact Us
Questions about the game data, corrections to something we have published, or a partnership enquiry — email is the fastest way to reach us.
Our Contact Details
We answer every message that is not automated marketing. Response time is normally one to two working days.
What to Include
A message that contains these four things gets a useful answer first time round rather than three rounds of clarification.
- The page you are writing about, ideally the full URL
- What specifically looks wrong, quoted where possible
- A source, if you are reporting a factual correction — we will check it
- Whether you are happy for us to credit you if the correction is published
What We Cannot Help With
We have no access to any casino account, anywhere. We cannot check a balance, release a bonus, unlock an account, chase a withdrawal or intervene in a dispute, because we are not the operator and hold no relationship with your account.
For anything involving money that is already in a casino account, contact that casino directly. If they have not resolved it, our Complaints Procedure page explains the escalation route, including the independent ADR services and the UK Gambling Commission.
Where We Are
We are a remote editorial team serving a UK audience. There is no public office and no phone line — correspondence is by email only, which keeps a written record for both sides.